Last updated: September 2025
Mathrubhumi Trust is a charitable organization committed to using donations for humanitarian purposes. As such, our refund policy is designed to balance donor satisfaction with our mission to help those in need.
We understand that circumstances may change, and you may need to request a refund of your donation. Refunds will be considered under the following circumstances:
Refund requests must be submitted within 30 days of the original donation date. Requests submitted after this period will be considered on a case-by-case basis, but approval is not guaranteed.
To request a refund, please contact us with the following information:
Once a refund request is approved, we will process the refund within 5-10 business days. The time for the refund to appear in your account depends on your bank or payment provider, typically 3-5 business days.
Refunds will be processed using the same method as the original donation whenever possible:
The following types of donations are generally not eligible for refunds:
In exceptional circumstances, we may consider refunds beyond our standard policy, including:
In some cases, we may offer partial refunds if only a portion of the donation has been used for its intended purpose. The refund amount will be calculated based on the unused portion of the donation.
Please note that processing fees charged by payment processors (typically 2-3% of the donation amount) are non-refundable. These fees are deducted from the refund amount.
To request a refund or for any questions about this policy, please contact us:
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on our website with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the new policy.
If you are not satisfied with our refund decision, you may request a review by our board of directors. All disputes will be handled fairly and in accordance with applicable laws and regulations.